A gist of the contents at the URL: Institute for Healthcare Improvement
Boston, Massachusetts, USA
Interviewing Guide: Using the
Interview as a Source of Data,
Information, and Learning (IHI Tool)
The Interviewing Guide was developed by Jane Taylor in conjunction with her work as an
Improvement Advisor for the Institute for Healthcare Improvement. This tool is useful for anyone who
plans to conduct interviews as a means of learning about a topic, assessing current knowledge around
an improvement area, or simply evaluating an improvement project. It is simple and generic enough
that it can be used in most disciplines. It covers how to select subjects to interview, and how to
construct questions that will generate rich responses. The guide includes a discussion of how to
structure an interview, how to take notes or to tape the interview, and how to analyze completed
interviews. This tool will guide you through the process of planning, conducting, and analyzing
interviews.
